Certificate support

Lost Certificate Payment

Payment for a replacement certificate

Online payment is not available on this page at the moment. Send a replacement request below and the certificate team will confirm the fee and a secure way to pay.

Request a replacement

How it works

What happens next

Step 1: Send the replacement request
Tell us what happened and give as many certificate details as you can.
Step 2: Identity check
We confirm your identity against the original record. We may ask you for proof through a secure follow-up.
Step 3: Fee and delivery
We confirm any fee, how to pay securely and the delivery options before the certificate is reissued.

Request

Request a replacement

A member of the certificate team reviews every request and replies with a case reference.

Please do not send card details by email or in this form. We will confirm the fee and a secure way to pay.

Checked by a person

Online certificate search is not connected to this website yet. We never show a result we have not checked.

All fields are required unless marked optional. Do not send copies of identity documents through this form.

Your name

Email address

Phone(optional)

Your connection to the certificate(optional)

Issuing organisation

Certificate number(optional)

If you know it.

Certificate or course name(optional)

For example, Small Boat Master.

Name shown on the certificate

Details that help us find the record(optional)

For example, the course, the training centre and roughly when you completed it.

How would you like to receive it?(optional)

Anything else we should know(optional)

I agree to IMSO using these details to respond to my request.

Lost Certificate Payment

What happens next

Step 1: Send the replacement request

Step 2: Identity check

Step 3: Fee and delivery

Request a replacement